Terms of use


The user states that he is of legal age (over 18 years) and has legal capacity to hire. Similarly, he entirely accepts the conditions of the current legislation which are contained in it, in order to use this website and purchase products. If any clause included in these general conditions was declared fully or partially invalid, such invalidity will affect only that provision or part thereof affected, and shall be deemed void. This document can be printed and stored by Customers.


The order must be placed by one of the following systems: A / - By filling in the form that is available on the website. B / - By email to info@24hrs.es where you have to specify personal data of the consumer, such as address and telephone number. Once we have the completed form or we have received the e-mail, the customer will receive an acknowledgement e-mail with the order number and all data identification purchase: product, price, tax and shipping (if any). The customer can check the status of the order through My Account link. The customer may cancel an order by contacting 24hrs.es via email, phone or web form. For the right and complete cancellation you must identify the person / company that made the Order, Order Number and Date. The order will be canceled.


AVAILABILITY. The products sold on this site are specified on its label in each case. All products offered are usually in stock and can ship them within 30 days of the receipt of the order. In case of unavailability of any product, we will promptly communicate and AGNELLI will give the timely response to the consumer.


Sale prices are in euros, and unless stocks or printer’s errors, prices are valid at the time of order. However we reserve the right to change prices without prior notice, although the variation will be apply to orders placed after the modification.


The prices include the corresponding Value Added Tax (VAT) for residents of the European Union, which will be specified on the invoice. Purchases made by taxable persons who are resident in the European Union and who have intracommunity VAT ID numbers shall be exempt from paying VAT. They must send this document by email to info@24hrs.es, to carry it out. For residents in non-EU countries: purchases are exempt from VAT. Due to your tax status, are considered non-EU territories: Canary Islands, Ceuta and Melilla.


The shipping charges are applicable to the Customer's order, except for shipments within the Spanish Peninsula, Balearic Islands and Portugal which are free. Shipping charges will appear as a separate item in the invoice and it will be sent before the payment order is accepted. The shipping costs will be charged to the client unless there are offers that expressly supersede them and they are previously published on this website and the exceptions contain in clause 8.    


When the customer places its order, he can choose the type of payment established by Forms of Payment: - Credit Card: You can pay by credit card or debit card. In order to have total security guarantee in economic transactions on 24hrs.es, we have various security checks and encryption (SSL) for economic transactions, we keep protocols of use of Verified by Visa and Verysign. To be able to buy with 3D SECURE you should ask your bank your security code, it will be requested at the time immediately preceding the charge on the card so you can authorize it. In any case the card details are stored in the Agnelli International SL. database – Bank transfer. - PayPal.


All the products offered on 24hrs.es are guaranteed for the maximum period required by law. The guarantee starts on the day of the delivery of the product and it is applicable as long as the product is used under normal conditions. Withdrawal: once you have received the product if you have changed your mind and do not want it, you can return it within 7 working days of the receipt, to the following address: Agnelli International SL, C / Santiago Ramón y Cajal, 7 - Elche Industrial Park - 03203 Elche (Alicante) Spain. This refund will only be possible if the product is in its original packaging and you send the order form. Shipping costs will be borne to the customer. Returns: the product can be returned to seller if it does not meet the specifications contained in the label, it has defects or if the product sent is not the requested one. Within seven days from the receipt of the product you should contact us through info@24hrs.es, and you should explain the reason why you want to return the product (attach picture if necessary) and request authorization number for it. AGNELLI will contact you to inform you of the procedure to follow. In these cases the shipping and collection will be borne by AGNELLI. Changes: If the received product presents latter faults, the client must send the request and the original invoice to AGNELLI who will analyze the deficiencies in detail. If AGNELLI considers that the defect is not due to manufacturing problem but to abuse or improper use of the product and we consider that there is not a repayment, you will be notified within a reasonable time, so that within 30 days you must pick them up from the store or if you want they will be sent COD shipments. There shall be no refund if the product has been used improperly or abusively.